FAQ

Q

How can you confirm the plastic injection mold you produce is the one we need?

We can provide professional mold analysis reports before mold making.

Q

What can we do if we don’t have the mold drawing?

You will only provide the actual sample to us then we can help you to make the design injection mold drawings for your confirmation.

Q

What about the plastic products samples are wrong?

If you are not satisfied with the plastic sample, we can send the sample to you again for free.

Q

How to obtain a quotation?

If detailed information is obtained within working days, we will submit a quotation within 24 hours. In order to provide you with an earlier quotation, please provide us with the following information along with your inquiry:
(1) 3D steps for documents and 2D drawings
(2) Material requirements
(3) Surface treatment
(4) Quantity (per order/month/year)
(5) Any special requirements or demands, such as packaging, labeling, delivery, etc.

Q

What should we do if we receive a defective product?

If you receive defective products, please send us photos and we will provide feedback to our engineers and quality control department to resolve the issue as soon as possible.

Q

What is your MOQ?

We do not have a minimum order quantity, please feel free to send us a trial order to test our quality and service.

Q

How long is your delivery time?

Our delivery time is evaluated based on the order quantity, and small batch orders are usually shipped within 7 working days!

Q

Do you provide sample? Free or charge?

Our products are customized according to your requirements. After the mold processing is completed, we will produce samples in a row and send them to you for confirmation for free!

Q

Do you support OEM?

Yes, we can develop molds and produce according to your requirements based on drawings or samples!

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